Payments, Refunds & Chargebacks
Jurisdiction: ZA
Lusty is a marketing and advertising platform — nothing more.
- Lusty is a marketing company: it markets and advertises the listings that independent, self-employed companions and venues publish themselves.
- Lusty is not an agency. It is not a party to any booking, arrangement or transaction between members and companions, and it employs, manages, represents and directs no one.
- Lusty takes no commission on arrangements. Wallet and membership fees pay for advertising, listing and membership services only.
- Booking and messaging tools are scheduling and communication aids between the parties — every arrangement, and anything agreed or paid under it, is solely between the consenting adults who make it (18+).
What the platform charges for
Platform fees only: member plans, listing fees and paid visibility (Fire promotions). These are invoiced and paid inside Lusty — by card where enabled, or by the bank-transfer rails offered to business accounts.
Why bookings are paid off-platform
Companionship is arranged through Lusty messaging and booking requests, but any payment for time or companionship happens directly between the people meeting. We never hold, process, broker or take a percentage of companionship payments — that separation is deliberate and protects everyone's privacy.
The wallet, tips and unlocks
Where enabled, the wallet funds on-platform content only: unlocking a creator's locked photos or reels, and tipping. Top-ups are by card; funds are non-transferable between users. A creator's earnings from unlocks and tips accrue to her balance and are paid out after payout verification (KYC) on the payout schedule, minus the disclosed platform share.
Refunds
Wallet purchases of content that was misdescribed, never delivered, or removed for a policy breach by the seller are refunded to the wallet. Plan and listing fees are refundable pro-rata only where we ended the service early for reasons not attributable to you. Payments made directly to another user off-platform cannot be refunded by us — take them up with that person.
Chargebacks and disputes
Card chargebacks are contested with the evidence in our records (delivery of the unlock, the content's state at purchase, message history). Accounts with fraudulent chargeback patterns are suspended. In-app purchase disputes can be raised from your purchase history and are reviewed by a person.